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Refund Policy

Last updated: July 10, 2026

This Refund Policy explains how Motion Bro handles refund requests for digital products, including preset packages, sound effects, templates, tools, and other downloadable or license-key-based products.

This policy does not limit any mandatory consumer rights that apply in your country or region.

 

Direct checkout and marketplace purchases

Most direct Motion Bro purchases on motionbro.com are processed through Paddle checkout. Paddle provides the checkout, payment, tax handling, billing, receipt, fraud prevention, refund, and dispute tools for Paddle transactions. Depending on Paddle’s checkout terms and your location, Paddle may also have merchant of record or reseller responsibilities for the payment-side transaction. Paddle does not create Motion Bro products and is not the licensor of Motion Bro product files. Paddle’s buyer terms, refund policy, statutory withdrawal process, tax refund rules, payment dispute process, and buyer support process may apply to the checkout and payment parts of Paddle transactions.

Some products may also be available through Gumroad as an optional fallback marketplace link. If you choose a Gumroad link, you leave Motion Bro’s direct checkout flow and buy through Gumroad under Gumroad’s own buyer terms, payment process, tax handling, delivery, refund procedures, and marketplace rules.

If you purchased a product on another marketplace, such as Envato/Videohive, please use that marketplace’s refund process.

 

Digital content and immediate access

Motion Bro products are digital content. Delivery may begin immediately after checkout through a download link, license key, automatically created Motion Bro account, claim flow, email receipt, or account access.

For customers in regions with statutory withdrawal rights for digital content, the right to withdraw may end once digital delivery begins if you gave prior express consent to immediate delivery and acknowledged that you would lose the right of withdrawal. The direct checkout provider or marketplace may collect this consent or acknowledgement during checkout.

If mandatory law gives you a refund or withdrawal right that cannot be excluded, Motion Bro and the relevant checkout provider or marketplace will respect that right.

 

Refund window

You may contact Motion Bro within 14 days of purchase if the product has a technical problem, was not as described, was purchased by mistake, or if you need help deciding whether a refund is appropriate.

Requests after 14 days may be declined unless mandatory law requires otherwise or the delay was caused by Motion Bro’s support response.

 

Eligible refund reasons

Refunds may be approved when:

  • the product materially does not match its description;
  • the product does not work as intended and Motion Bro cannot resolve the issue within a reasonable support period;
  • the product was purchased by mistake and you have not downloaded, claimed, activated, or used the license key;
  • you contacted support about a covered technical issue and did not receive a meaningful response within 72 hours, excluding weekends, public holidays, or outages outside Motion Bro’s control.

Mandatory consumer rights are handled separately. If applicable law gives you a refund or withdrawal right that cannot be waived or limited by this policy, Motion Bro and the relevant checkout provider or marketplace will respect that right.

For technical issues, please include your order email, product name, software version, operating system, screenshots, screen recordings, and a short description of the problem.

 

Usually not eligible

Refund requests are usually not approved when:

  • you changed your mind after downloading, claiming, activating, or using the digital product;
  • the request is made more than 14 days after purchase;
  • your computer, operating system, Adobe software version, or project setup does not meet the product requirements stated on the product page or documentation;
  • you lack experience with Adobe After Effects, Adobe Premiere, or Motion Bro products;
  • you bought the wrong license type but have already used or activated the product, unless Motion Bro agrees to an upgrade or correction;
  • you cannot provide enough information for Motion Bro to verify the issue;
  • the issue is caused by third-party services, plugins, marketplaces, or software outside Motion Bro’s control.

 

How to request a refund

For Paddle purchases, contact Motion Bro through https://motionbro.com/contact/ using the same email address used at checkout. You may also use the refund or support link in your Paddle receipt.

For Gumroad marketplace purchases, use Gumroad’s receipt email or marketplace refund process first. You may also contact Motion Bro through https://motionbro.com/contact/ using the same email address used for the Gumroad purchase if you need product or license support.

For marketplace purchases, use the marketplace’s refund process.

 

Processing

Approved refunds are normally returned to the original payment method through the relevant checkout provider or marketplace. Processing times depend on Paddle, Gumroad, the payment network, your bank, and your country.

Tax refunds, VAT/GST corrections, chargebacks, fraud reviews, and payment disputes may be handled directly by the relevant checkout provider or marketplace.

 

Effect of a refund

If a refund is approved, your license to use the refunded product ends. Motion Bro may disable the related license key, download access, and product access in your Motion Bro account. You must stop using the product, remove local copies that are not needed for legal recordkeeping, and stop using any license key or download access connected with the refunded purchase.

 

Contact

Use https://motionbro.com/contact/ or email [email protected] for refund questions. Include the order email, product name, purchase channel, purchase date, and a clear explanation of the issue.